Inbound call routing
Route customer DIDs to extensions, ring groups, and call flows with managed account-level configuration.
HPBX brings inbound call routing, Webphone, Android softphone, live call status, recordings, CDR, registration health, and customer-level administration into one managed platform.
Built for managed inbound phone service with clear customer controls, reliable call visibility, and practical troubleshooting tools.
Route customer DIDs to extensions, ring groups, and call flows with managed account-level configuration.
Users can answer calls directly from the browser with persistent login and clear incoming call controls.
Branded Android app with TCP registration, foreground service, push wake-up, full-screen incoming call UI, and update notifications.
Super Admin and Group Admin views show active call activity and extension state for faster troubleshooting.
Detects TCP/UDP transport, stale contacts, wrong realm, NAT symptoms, and device connectivity risks.
Customer call history, caller details, received-line labels, direct recording downloads, and CSV export tools.
TCP-only registration enforcement, blocked SIP attempts monitoring, password reset session invalidation, and abuse-aware operations.
Supports received-line labels so customers can identify which business line received each call.
30-day CDR retention and 15-day recording retention keep the platform clean and predictable.
The platform is designed for business users who need stable inbound calls, clear setup instructions, and simple support.
Browser-based calling with persistent session restore and clear answer/decline interface.
Branded softphone with push-assisted background incoming calls and full-screen incoming call experience.
Third-party softphones can connect using TCP transport with domain thehpbx.com.
Customer copy details include Webphone and Android links, extension credentials, and TCP guidance.
HPBX focuses on stable inbound communication, safe administration, and clear visibility before problems reach customers.
UDP SIP REGISTER attempts are blocked to reduce unstable registrations and improve call delivery consistency.
Group Admin password changes destroy active sessions and force re-login for account safety.
SIP password resets flush registrations so old devices must login again with the new password.
Blocked SIP attempts are tracked so admins can understand security noise without confusing it with customer calls.
New customer activation is managed through Super Admin approval to reduce abuse risk.
Live pages refresh smartly, while CDR and recording pages stay manual to protect server speed.
HPBX gives teams a professional hosted PBX experience with managed controls, live visibility, customer portals, Webphone, Android app, recordings, CDR, and support tools.