HPBX
HPBX User Manual

HPBX User Manual

Simple guide for Group Admins and extension users to login, configure SIP phones, use the webphone, view CDR, and fix registration issues safely.

Group Admin Login Open Webphone Print / Save PDF

1. Group Admin Login

Open the Group Admin portal:

https://thehpbx.com/group.html

Login using the Group Admin username and password provided by HPBX.

After login, Group Admins can manage extensions, SIP passwords, live status, CDR, and activity logs.

2. Extension Details

Each phone user receives SIP details like this:

Extension: 20001 SIP Username: 20001 SIP Password: provided in HPBX SIP Domain / Server: thehpbx.com Transport: TCP

The extension number and SIP username are normally the same.

3. Using HPBX Webphone

Open:

https://thehpbx.com/webphone.html
  1. Enter Extension Username.
  2. Enter SIP Password.
  3. Click Login & Open Phone.
  4. Allow microphone permission when the browser asks.

When a call arrives, the webphone rings and shows Answer / Decline buttons.

If audio is blocked, open browser site settings and set Microphone = Allow and Sound = Allow.

4. Using Linphone / SIP App

Install Linphone or another SIP softphone and use:

Username: your extension number Password: your SIP password Domain: thehpbx.com Transport: TCP

If the app asks for SIP address, use:

sip:EXTENSION@thehpbx.com Example: sip:20001@thehpbx.com

5. Very Important About Passwords

Do not generate a new SIP password unless you really want to change the user’s phone password.

If you generate a new SIP password, the user must update the password inside their SIP app/webphone.

If the extension is registered but not receiving calls, use Refresh Reg first. Do not change password daily.

6. If Extension Is Not Receiving Calls

Go to:

Group Admin → Live Status → Refresh Reg

Refresh Reg clears stale SIP registration/contact for that extension only.

  • It does not change the SIP password.
  • It does not affect other extensions.
  • It is blocked automatically if that extension is on a live call.

7. Mobile Users

For mobile phones, allow the SIP app to run in background.

  • Disable battery optimization for the SIP app.
  • Allow background data.
  • Allow notifications.
  • Keep internet active.

If the SIP app is closed or sleeping, incoming calls may not ring.

8. Call Records / CDR

Group Admin can view call records in the portal. CDR shows:

  • Date/time, caller, destination, answered by.
  • Duration, call status, and ended by.
  • Available recordings when enabled.

9. Quick Troubleshooting

Login failed

Check username and password carefully.

Phone not registering

Confirm SIP password, domain thehpbx.com, and TCP transport.

Incoming call not ringing

Check Live Status. If needed, click Refresh Reg.

Webphone has no microphone

Allow microphone permission in browser settings.

10. Support

If the issue continues, contact HPBX support with:

  • Order name
  • Extension number
  • Problem description
  • Screenshot if possible

HPBX Team

HPBX — User Manual